FAQ

Shivon Global is a global e-commerce platform where customers and businesses from around the world can buy and sell products securely and conveniently. Our mission is to make online shopping simple, safe, and accessible for everyone.

Yes. Shivon Global operates in multiple countries, offering international shipping and region-specific

1️⃣ Browse products on the website.
2️⃣ Add desired items to your cart.
3️⃣ Go to checkout and enter your shipping details.
4️⃣ Choose a payment method and confirm your order.

We support multiple secure payment options including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)

  • UPI (Google Pay, PhonePe, Paytm)

  • Net Banking

  • Cash on Delivery (COD)

Absolutely. We use SSL encryption and PCI-DSS compliant payment gateways to ensure your transactions are fully protected.

Domestic (India): 3–7 business days

Once your order is shipped, you’ll receive an email and SMS with a tracking ID. You can also track your order under the “My Orders” section of your account.

Please contact support@shivonglobal.com with your order ID. Our support team will investigate and help with a replacement or refund if necessary.

You can request a return within 7–10 days of receiving the product if it’s damaged, defective, or not as described.

Refunds are processed within 5–7 business days after product inspection and approval.

Yes, you can cancel your order before it’s shipped. Once shipped, cancellation isn’t possible — but you can initiate a return after delivery.

Visit our “Sell on Shivon” page, complete your business registration, upload product details, and submit verification documents. Once approved, you can start selling.

Seller payments are released on a regular schedule after order completion and return verification.

We use a verified seller system, Click “Sign Up” on the homepage, verify your email or mobile number via OTP, and your account will be created instantly.

Click on “Forgot Password” at login, and you’ll receive a reset link or OTP on your registered email or phone.

Yes. We strictly comply with GDPR and global data protection laws, keeping your personal data encrypted and never sharing it with third parties.

Yes, we encourage eco-conscious packaging, sustainable suppliers, and carbon-neutral delivery options wherever possible.

📧 Email: support@shivonglobal.com
📞 Phone: +91-8115908093
💬 Live Chat: Available 24×7 on our website and app

Monday to Sunday, from 9:00 AM to 9:00 PM (IST).

Yes, we welcome collaborations with brands, suppliers, logistics partners, and digital agencies. For partnership inquiries, email partners@shivonglobal.com.

potential clients, and help convince the visitor that you are a good fit for them.

If you didn’t find your answer here, our team is always happy to help!
📩 Email us: support@shivonglobal.com
We usually respond within 24 hours.

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