🌐 Shivon Global — Shipping Policy

Last Updated: November 2025

At Shivon Global, we strive to ensure that your products reach you quickly, safely, and in perfect condition.
This Shipping Policy explains our shipping terms, timelines, and delivery process for both domestic and international orders.

🚚 1. Order Processing

  • All confirmed orders are processed within 1–2 business days after payment verification.

  • Orders placed on weekends or public holidays will be processed the next working day.

  • Once your order is shipped, you’ll receive a shipping confirmation email/SMS with tracking details.

Note: During festivals or sale periods, order processing may take slightly longer due to high demand.

🏠 2. Domestic Shipping (Within India)

  • Delivery Time: 3–7 business days depending on your location.

  • Shipping Partners: We use trusted courier services like Delhivery, BlueDart, DTDC, and India Post.

  • Shipping Charges:

    • Orders above ₹999 — Free Shipping

    • Orders below ₹999 — nominal ₹50 shipping charge applies

  • COD (Cash on Delivery) available on eligible pin codes.

🌏 3. International Shipping

  • We ship to select international destinations.

  • Delivery typically takes 10–21 business days, depending on customs and country-specific regulations.

  • International shipping rates are calculated at checkout based on package weight and destination.

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

📦 4. Order Tracking

  • Once your order is dispatched, a tracking link will be sent via email and SMS.

  • You can track your shipment anytime under My Orders → “Track Order” section.

  • Tracking updates may take 12–24 hours to reflect after dispatch.

⏳ 5. Delivery Delays

We aim for on-time delivery, but delays may occur due to:

  • Weather conditions

  • Courier network issues

  • Public holidays or lockdowns

  • Remote or inaccessible locations

If your order is delayed beyond expected delivery time, contact us — our team will assist you immediately.

🚫 6. Undelivered / Returned Packages

  • If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept, the package may be returned to us.

  • Re-shipping will incur an additional charge based on courier rates.

  • To avoid issues, please double-check your shipping address and contact number before placing the order.

🧾 7. Damaged / Missing Packages

If your package arrives damaged or with missing items:

  1. Take clear photos of the packaging and product.

  2. Email them with your Order ID to support@shivonglobal.com within 24 hours of delivery.

  3. We’ll investigate and assist with replacement or refund as per our Return & Refund Policy.

💬 8. Contact Us for Shipping Queries

📧 Email: support@shivonglobal.com
📞 Phone: +91-8115908093
🌐 Website: www.shivonglobal.com
🕒 Working Hours: Mon–Sat, 9 AM – 9 PM IST

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